Ever since we started recovering flash drives in June 2009, our business model has stayed pretty much the same:
1. Offer fixed and affordable pricing
2. Provide instant download of recovered files
3. Only charge for successful flash drive data recovery
4. Make the whole process as fast and as simple as possible
The minor changes we have made over the years have always been based on our desire to better meet the needs of our clients. Things like offering flash drive for returning recovered files, creating flash drive backup software, and the addition of our express and student flash drive recovery services are a few of the changes we have made.
The first step in the data recovery process is filling out the online data recovery service request. This allows us to get the information about your flash drive that will help us troubleshoot your flash drive in order to get your files recovered quickly and efficiently. It also let's us know how to return your files after recovery and how to get ahold of you for updates and any questions we might have about your case. Lastly, we collect payment information. However, you will not be charged until after your files are recovered.
Send your Flash Drive
The second step in getting your flash drive fixed and your files recovered is sending it to one of our data recovery labs. We currently have labs in the U.S. (Seattle), Germany, and Thailand. Just put your flash drive in a small box or padded envelope and ship it to us. Getting a tracking number for your shipment is highly recommended.
Notify the Client of Receipt
Once we receive your flash drive, we will send you and email or give you a call letting you know it arrived and requesting any additional information we might need.
Recover the Flash Drive Files
A flash drive data recovery technician will be assigned to your case and begin working to recover your files. Recovering a flash drive might involve things like repairing a damaged circuit board, rebuilding corrupted files, or using a memory chip reader to extract the files. No matter what method we use or how difficult it is to recover your flash drive, your original price will remain the same.
Deliver Recovered Files and Bill
We'll let you know as soon as your flash drive has been recovered and deliver your files either by secure download or on another flash drive. (Depending on which delivery method you chose when you ordered) Then and only then will you be billed. In the rare case that we were not able to recover the files from your flash drive, there is no charge and we will send your flash drive back at no cost to you.
So that's the process. If you have any questions or suggestion on how we can do it better, please feel free to give us a call at 888-806-6567 or send an email to email@example.com.