Terms and Conditions

Note: Please don't hesitate to call or email us if you have any questions or concerns about the terms below. We are sometimes able to modify terms for a client who lets us know in advance of any special requirements he or she might have. 

Sincerely,

Staff

FlashDrivePros LLC

2311 N 45TH ST #107

Seattle, WA 98103

888.806.6567

support@flashdrivepros.com

Terms of Service

1. Standard 3-7 Day Service. While we will most likely recover your files well within 7 days, this time frame is based on our standard turn-around time. Somewhere between 5-10 percent of drives require extra parts, additional research, or extra labor that could extend the job beyond 7 days. In such a case, we can either keep working to recover your files or simply return the drive to you at no cost. Jobs completed past 7 days are normally charged the regular invoice amount less any previously issued discounts. 

2. Expedited and Immediate Service. If we cannot recover your files within the time-frame of the service level you requested, your files will be recovered as quickly as possible and you will be billed for the lower service level that best matches the time in which your files were recovered.

3. Student Rate. The student rate is available to currently enrolled, full-time students only. Proof of registration is required. 

Definitions: 

• Files to be recovered: The sum of all files the client requests to be recovered. Unless otherwise specified at the start of the job, this is all files that are supposed to be the device. 
• Full recovery: At least 95% of the files to be recovered are recovered and function normally. 
• Partial recovery: Between 50% and 94% of the files to be recovered are recovered and function normally. Fees for partial recoveries are discounted by a percentage equal to the percentage of files to be recovered that could not be recovered. 
• Unsuccessful recovery: Less than 50% of the files to be recovered are recovered and function normally. There is no fee for Unsuccessful Recoveries even if some files were recovered. 

Authorization

4. The client authorizes FlashDrivePros LLC to attempt to recover all data from the client's storage device using any and all means at the engineers disposal.

5. The client authorizes FlashDrivePros LLC employees and officers to view, in the course of the job, the data, files and information stored on the device unless a specific, written non-access/no-view agreement has been signed in advance by a FlashDrivePros LLC officer. Please email us at support@flashdrivepros.com or call 888.806.6567 if you require an NDA or other agreement. 

Understanding of the Condition of Media Device

6. The client acknowledges that any data that may have been stored on the media device is considered lost until is has been recovered. FlashDrivePros LLC makes no guarantee that the client’s data will be recovered. 

7. The client understands that some procedures used to recover his or her data may cause permanent damage to the storage media and make recovery impossible.

8. The client will indemnify and hold harmless FlashDrivePros LLC, its officers, and employees for any direct or indirect damages including loss of data, accidental disclose of data, loss of revenue, incidental or consequential, before, during or after the recovery attempt is performed.

Return shipping for non-recoverable and partially recoverable media

9. Media deemed non-recoverable or partially recoverable will be returned to the client free of charge via USPS First Class Mail. Other shipping methods, delivery confirmation, insurance and other options will be provided upon request but are to be paid for by the client. If the client wished to have a fully recovered device returned, shipping fees apply.

Non-disclosure

11. FlashDrivePros LLC is deeply committed to the privacy and security of each of it's clients and follows strict security protocols to prevent the unauthorized disclosure of the client’s data and information. If a FlashDrivePros LLC employee comes across what appears to be evidence of the abuse of children in any form, we will notify the authorities.

Payment Preauthorization

12. By filling out the Service Request and Payment Preauthorization form, you authorize FlashDrivePros LLC to charge your credit card or PayPal account the total amount of the invoice as soon as your files have been recovered.

Refund Policy

13. FlashDrivePros LLC offers a full refund to clients who are unsatisfied with our products and services. Process of refunds can take up to 3-5 business days. Please notify us if this takes longer. For unsuccessful data recovery attempts on devices that have undergone previous recovery attempts, a non-refundable fee of up to $100 may be charged.